Test Webinar-Contextual Answers

Contextual Answers

Pdf Summary

Contextual Answers is a solution that uses Generative AI to provide accurate responses to customer and employee questions. Unlike other AI solutions, Contextual Answers is grounded in the organization's data and eliminates the tendency to provide false information. Implementing this technology can improve operational efficiency and customer experience.<br /><br />The impact of Contextual Answers on business productivity includes a 14% improvement in productivity using Generative AI and a potential addition of 2.6-4.4 trillion to the global economy. Many companies find it difficult to extract knowledge from repositories, and Contextual Answers can address this challenge.<br /><br />Contextual Answers works by scanning an organization's library of documents and enabling users to ask questions using natural language. The model then returns reliable and accurate answers based on the documents. Skilled NLP practitioners are not required, making it easy to implement with no prior AI experience.<br /><br />The solution is beneficial in various industries, including customer support, financial services, education, legal services, sales and marketing, and field technicians. It reduces costs, improves customer satisfaction, allows for better analysis of business documents, enables quick access to relevant information, and assists field technicians in finding specific answers.<br /><br />Implementing Contextual Answers involves four steps: uploading files, integrating the engine into the website or platform, introducing the tool to employees and customers, and scaling organizational knowledge. The documents are secured within AI21 Labs' platform to protect sensitive information.<br /><br />Contextual Answers represents a new approach to utilizing Generative AI, improving employee productivity, and enhancing customer satisfaction. For more information on implementing AI in an organization, it is recommended to contact AI21 Studio.

Keywords

Contextual Answers

Generative AI

customer questions

employee questions

operational efficiency

customer experience

business productivity

knowledge extraction

natural language processing

various industries